Pankaj Gupta, CEO at EnableX, explors the transformative power of partnering with CPaaS (Communication Platform as a Service) providers for telcos.

🔍 What's Inside:

1. The urgency of rapid innovation in the telco sector.
2. How CPaaS solutions drastically reduce time-to-market for new services.
3. The vast array of customizable communication tools CPaaS offers.
4. Strategies for cost and resource optimization with CPaaS partnerships.

This presentation lays out a clear roadmap to enhance competitiveness, reduce costs, and meet evolving customer demands. If you're a telecommunications professional or just intrigued by the future of communication, this is a must-watch!

👍 Like our video and Subscribe for more insights into the world of telecommunications. Leave your questions and comments below; we love to hear your thoughts!


Visit https://www.cpaasaa.com for more updates and expert analyses.

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🎥 Dive into lessons of telco success with CPaaS, APIs, SMEs and CX with Rashid Aljneibi from e& enterprise! Recorded live at the CPaaS Acceleration Summit in Amsterdam, this presentation breaks down the game-changing potential of CPaaS for businesses, both big and small.

🔍 What you'll learn:

1. The story of e& enterprise's growth and how they're revolutionizing customer service.
2. Why ensuring a great customer experience is more crucial than ever.
3. The challenges and opportunities facing small businesses (#SMEs) in today's digital age.
4. A sneak peek into the future: #GenerativeAI and the potential it holds in redefining online interactions.

🌐 From operating in the UAE to expanding in Saudi Arabia, discover the role of CPaaS in reshaping the way businesses operate and engage with their customers.

👍 Like, Share, and Subscribe for more insightful presentations and deep dives into the world of telecommunications!

Learn more about how CSPs, CPaaS Enablers and Technology Providers are working together to create success at https://www.cpaasaa.com.

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Join Asa Larsson from Infobip as she takes us through an exciting case study at the CPaaS Acceleration Summit in Amsterdam (CASA23). Discover how Deutsche Telecom, Germany's leading mobile operator, approached Infobip to enhance their marketing campaigns using Rich Communication Services (RCS).

📌 Key Takeaways:

- Why Deutsche Telecom sought a shift from traditional SMS campaigns.
- The immense potential of RCS for businesses and how it can elevate customer engagement.
- Real-world results of RCS campaigns: Stats, conversion rates, and increased engagement.
- Unique features of RCS: Verified sender, rich media carousels, and more.
Challenges and considerations in integrating RCS and the future of business messaging.

💡 Questions Answered:

- Why doesn't iPhone support RCS?
- What is the current penetration of RCS in Germany and globally?
- How can brands ensure a safe and trusted communication experience for their customers?
- Which other brands have successfully used RCS in their campaigns?
- The role of AI in future communication strategies.

🔗 Links:

Dive deeper into opportunities to grow your business with CPaaS solutions like RCS: https://www.cpaasaa.com

More about Infobip and its innovative solutions: https://www.infobip.com

Don't forget to hit the Like button, Share with your colleagues, and Subscribe for more insightful presentations from industry leaders!

💬 Leave a comment with your thoughts or questions about RCS.

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🚀 Don't miss this illuminating presentation by Virginie Debris, Managing Director of Messaging at Sinch, as she takes the stage at the CPaaS Acceleration Summit (#CASA23) to discuss the ever-evolving world of CPaaS (Communication Platform as a Service).

🔍 Key Takeaways:

- The Evolution of CPaaS: Explore how CPaaS has transformed from basic SMS and voice calls to sophisticated messaging formats, conversational channels, and AI-driven chatbots, all aimed at enhancing customer interaction.

- Market Evolution: Dive into the three phases of CPaaS evolution—1.0, 2.0, and 3.0—and understand the increasing integration within enterprise processes.

- Sinch's Journey: Discover how Sinch has grown from SMS aggregation to a comprehensive CPaaS provider through strategic acquisitions.

- Customer Use Cases: Learn how Sinch's Super Network empowers various customer use cases, from notifications and marketing campaigns to customer service and identity verification.

- Sinch Applications and Connectors: Explore how Sinch simplifies CPaaS adoption with applications and connectors for seamless integration into enterprise systems.

- Custom Communication Solutions: Understand the importance of tailor-made solutions for large enterprises' unique requirements.

- The Role of APIs and SDKs: Uncover the pivotal role of APIs and SDKs in empowering customers to consume communication services across various channels, enriching customer experiences.

- Threats and Opportunities: Gain insights into the key areas—Business Focus Shift, Democratized IT Decision Making, Conversational Experience, Tech Shift, and Fraud Prevention—where CPaaS providers face challenges and can seize opportunities.

🔗 For in-depth insights, check out website https://www.cpaasaa.com

Join us as we explore the dynamic landscape of CPaaS and the pivotal role it plays in digital transformation and customer engagement.

#CPaaS #CommunicationPlatform #DigitalTransformation #AI #CustomerEngagement #Sinch #CASA23

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#CASA23 Exclusive Content!

Adnan Saleem, CTO of Software and Cloud Solutions at @RadiSys, filmed live at the CPaaS Acceleration Summit (CASA23). Dive into this enlightening discussion as Adnan delves deep into the groundbreaking shifts in the communication landscape.

🔍 Highlights:

- The forces driving the digital communication revolution: AI, ML, 5G, and programmable networks.
- A walkthrough of the CPaaS evolution: From its messaging roots to CPaaS 3.0
- Challenges facing the industry: Integrating technologies, the 5G optimization curve, and the imperative for securing emerging platforms.
- The game-changing potential of IMS data channels and the future of integrated communication.

Join us as Adnan shares his insights, emphasizing the need to think beyond traditional communication methods, and how rapid innovation is key to harnessing the vast opportunities ahead.

👍 Like this video if you found it insightful and consider subscribing for more industry insights and interviews!

💡 Connect with Adnan Saleem and Radisys:

https://www.linkedin.com/in/adnansaleem/

https://www.radisys.com

#DigitalRevolution #CASA23 #CPaaS #5G #AI #CommunicationFuture

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#CASA23 Exclusive Interview!

Dive into this enlightening conversation between Kevin Nethercott from the CPaaS Acceleration Alliance and Ellen Aartsen, Manager of Innovation and Partnerships at @KPNNederland.

Hosted amidst the vibrant backdrop of CASA23 in Amsterdam, this interview unravels KPN's strategic approach to innovation, the significance of CPaaS in their growth journey, and the lessons other telcos can extract from their experience.

Ellen offers deep insights into the future of telecom, KPN's vision, and the importance of collaborative endeavors in the industry.

Whether you're a telco professional, a tech enthusiast, or someone interested in the evolving communication landscape, this discussion promises a wealth of knowledge.

Don't forget to subscribe for more industry insights and hit the notification bell to stay updated!

#KPNInnovation #CPaaS #TelecomFuture

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🧐 SpeechLogix shows how they are automating Know Your Customer checks for Loan Requests over the phone with integrations, AI, and CPaaS 🚀

How are they automating calls that used to take 45 minutes and had an average hold time of 10 minutes?

Watch to see how their platform enables Fintechs to:

👉 Make changes to authentication and qualification requirements in real time
👉 Automate decisions by connecting the caller to backend systems via CPaaS
👉 Enable callers to schedule a loan finalization meeting with an agent after they have been verified and qualified.

Timestamps

00:00 - SpeechLogix overview
00:53 - Solution Overview
06:50 - Demonstration of customer phone calls

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✨ Luware showcases their Microsoft Teams-native contact center platform with seamless integration between automated chatbot, agent chat, video, and enterprise CRM 👀

With full integration into the Microsoft Azure stack, Luware enables a native Microsoft Teams experience for agents and reduces IT overhead associated with maintain multiple communications platforms.

Timestamps

00:00 - Luware Intro
01:45 - Luware Interact application
02:24 - Demonstration of automated quote requests via chat bot
03:45 - Demonstration of automated order status requests via chat bot
04:50 - The agent experience in Microsoft Teams including complete chat history
06:00 - Initiating a live video call between the agent and customer
07:20 - Unified agent dashboards in Microsoft Teams
08:20 - Integration capabilities with CRM and other applications via Microsoft Power Automate
09:30 - A complete CPaaS-enabled contact center solution

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🚀 Radisys demonstrates how companies can quickly and economically create advanced monitoring solutions using no-code tools, off-the-shelf video cameras, AI computer vision, and omni-channel communications. 💪

In this demo, a facility fire is detected using AI computer vision, resulting in emergency responders and facilities managers automatically being notified via phone and email. This type of solution used to require expensive purpose-build video and monitoring systems.

Timestamps:

00:00 - Introduction to the Radisys platform
02:29 - Pre-built computer vision models
04:04 - How the solution is configured
07:55 - Demonstrating the solution
10:00 - Technical requirements and various use cases

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